From managing technician schedules to getting each technician to their client appointment on time and making sure everything runs like a well-oiled machine, it’s no surprise that things can quickly get out of hand. Software like field service management software from Workiz can make all the difference. We’ll go over five smart ways to save money using this software, making your workflow more efficient and your business more profitable.
Automate After-Hours Call Handling with AI Dispatchers
As a field service business, one of the many challenges you face is off-hour call answering. Having missed calls and slow responses can lead to lost opportunities as well as unhappy customers. With the AI dispatcher in field service management software, you can automate off-hour call answering and job booking.
Not answering the phone after hours can lead to a few disgruntled customers. With this software, however, you can feel at ease knowing that all calls will be answered. Customers can schedule a job without needing to speak to a live agent, allowing you to save on overhead costs while increasing your customer retention rate.
Optimize Efficiency with Smart Scheduling
Scheduling jobs manually is incredibly time-consuming and opens up room for plenty of human error. Whether it’s overtime or even double booking, it’s an issue waiting to happen. With smart scheduling, a feature in field service management software, you can breathe easy.
By using real-time data and complex algorithms to get the job done, this feature allows you to automatically schedule the right tech for the right job. All jobs are assigned based on experience, location, and time to complete the job. This feature allows a field service business to cut down on downtime and overtime as well. On top of this, you can schedule according to your client’s needs and alleviate any wait and travel times.
For example, if the job is close to one of your tech’s locations, the software can automatically assign the tech to the job and save them the trip. That way, you can save some money along the way. Now, you can complete more jobs per day, reducing operation costs.
Stay Up-to-Date with Real-Time Updates
Nothing is worse than a delay. With a tech stuck in traffic or unable to find the location, your schedule is thrown off, leading to disgruntled clients. This issue, however, can be easily resolved with a mobile app.
Field service management software offers real-time updates to technicians and clients about any changes or delays. They can also communicate if a technician’s workday falls behind schedule or an appointment needs to be rescheduled. Sending daily appointments to everyone involved ensures awareness and proactive management that can effectively limit the expenses of missed appointments and unsatisfied customers.
Lower the chances of workflow stoppages while keeping others notified to reduce costly errors and missed opportunities. Real-time updates enable your team to remain on schedule, keep clients happy, and minimize any interruptions to your business.
Reduce Travel Time and Fuel Costs with Route Planning
Field service management software that includes route optimization capabilities helps technicians find the best routes to drive to appointments. This software allows them to identify them using live traffic information, roadblocks, and nearby appointments.
With the recent volatility in fuel pricing, route optimization will lower fuel expenses, decrease traveling time between appointments, and guarantee technicians arrive at and depart from appointments without wasting time. They are less likely to get lost while looking for a particular customer’s home.
Simplify Payroll Management with Automation
Most businesses dread managing payroll. They rely on manual payroll processes to track working hours, overtime, and deductions. This increases the likelihood of errors, which, in turn, opens the door to legal issues. Field service management software streamlines the process.
With time-tracking features, it will record tracking hours, calculate wages, and produce payroll reports. Say goodbye to manual entry and cumbersome processes. Say hello to accurate and timely payroll processes that will leave your team satisfied and willing to stick around.
An automated payroll process means less administrative work to do and fewer work hours to pay for. After you successfully implement and kick off an automated — and errorless — payroll system, there’s no reason you should waste resources that can be best employed elsewhere, such as in improving your customer service or marketing.
Transform Your Business with Field Service Management Software
Field service management solution is more than just another job scheduling software or a tool for managing your technician routes. It’s a sophisticated solution that provides an opportunity for the company to reduce costs and improve the overall work process. It does so by enabling the automation of various work tasks, from call handling, scheduling, updates, and route optimization to payroll processing.
Using advanced technologies, such as AI dispatcher, smart scheduling, and call handling features, companies can save time and improve the efficiency of their teams while reducing fuel costs and other expenses for greater profit. The business becomes agile and can adapt quickly to changing market conditions.
